Hey there!I am a seasoned Product Designer with 15+ years of experience leading research, strategy and design for enterprise software, Software as a Service, mobile and touchscreen technologies. Collaborating with business, product owners, and development teams, I apply user centered design methodologies to create digital products that are adopted and discoverable by end users.I have deep expertise in the fintech, CRM, supply chain, order to cash, biomedical, and IVR fields, as well as education and non-profit. I specialize in redesigning entire enterprise systems and introducing cross platform mobile apps for critical transactions for both internal users and external clients.I am a skilled leader and designer with strengths in interaction design, information architecture, user research, and visual design. My clients include Bloomberg LP, The Leukemia & Lymphoma Society, John Hopkins University, Roche, Thermo Fisher, E2Open, Contact Solutions, Pearson, and McGraw-Hill.
PROFESSIONAL EXPERIENCEPrincipal Product Experience Consultant - Service Center, CRM, Network Management Solutions, Bloomberg LPJune 2014 - Present | New York, NYwww.bloomberg.comPrincipal User Experience Designer, Theresa Neil Strategy + DesignSeptember 2010 - Present | Austin, TXwww.strategyplusdesign.comPartner UI/UX Designer Services, Catalyst UXOctober 2004 - August 2010 | San Mateo, CAwww.catalystux.comInformation Architect/UI Designer, Zinio SystemsMay 2003 - September 2004 | San Francisco, CAwww.zinio.comSenior UI Designer, Advisor SoftwareFebruary 2002 - April 2003 | Walnut Creek, CAwww.advisorsoftware.comUI Designer, BlueTiger NetworksMarch 2001 - January 2002 | San Francisco, CAEDUCATIONUniversity of Washington | 1999 B.A. Chinese Language + LiteratureSchool of Visual Concepts | 1998-1999 Graphic Design, Web Design, Art DirectionSKILLSCompetitive AnalysisUser InterviewsUser PersonasStoryboardingUser JourneysInformation ArchitectureSketchingSite MapsWireframingLow/High Fidelity MockupsDeveloper Centric SpecificationsUX StyleguidesUsability TestingUser Centered DesignAgile UX MethodologyLean UX MethodologyInteraction DesignResponsive Web DesignNative MobileRapid PrototypingHTML/CSSTOOLSOmnigraffleBalsamiqAxureSketchAdobe Creative SuiteInVisionIf you'd like to set up a time to dig deeper into my projects, please shoot me an email, email@example.com.I look forward to meeting you!